Tiranga Lottery - Privacy Policy

Information We Collect

We collect several categories of personal data when you use Tiranga Lottery at tirangalotterygame.in.net. The type of information we gather depends on how you interact with our platform, from initial registration through to ongoing gameplay and withdrawals.

Personal Information You Provide

When you register an account, you provide your full name, date of birth, email address, and mobile number. To comply with KYC requirements under Indian regulations, we also collect government-issued identity documents such as your Aadhaar card, PAN card, or passport. For financial transactions, we collect payment details including UPI IDs linked to apps such as PhonePe, Google Pay (GPay), or BHIM, as well as bank account numbers and IFSC codes required to process prize withdrawals directly to your account.

Information Collected Automatically

When you visit our platform, we automatically record your IP address, device type, browser version, and operating system. We log gameplay activity including ticket purchases, draw participation history, and session timestamps. We use cookies and similar technologies to keep you signed in, remember your preferences, and measure site performance. You may manage cookie settings in your browser, though disabling certain cookies may limit access to some features of the site.

Information from Third Parties

We receive supplementary data from payment processors, identity-verification bureaus, and fraud-prevention services to confirm your identity and safeguard your account. We may also cross-reference information with publicly available government databases to satisfy our regulatory obligations under applicable Indian law.

How We Use Your Information

Service Delivery and Compliance

We use your personal data to operate your Tiranga Lottery account, process deposits made via PhonePe, GPay, BHIM, net banking, or debit card, and pay out prize withdrawals to your nominated bank account or UPI handle. We verify your identity and confirm you meet the minimum age requirement before activating your account. We retain transaction records to satisfy Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations under Indian law, keeping relevant data for a minimum of five years after account closure.

Security and Fraud Prevention

We analyse login patterns, device fingerprints, and transaction behaviour to detect and prevent unauthorised access, duplicate accounts, and fraudulent activity. Where suspicious behaviour is identified, we may temporarily suspend account activity and, where required by law, share relevant information with law-enforcement or regulatory authorities.

Communications and Marketing

We send transactional messages, such as deposit confirmations, withdrawal alerts, and security notifications, to the email address and mobile number registered on your account. Where you have given separate consent, we may also send promotional updates about Tiranga Lottery draws, bonuses, and new features. You can opt out of marketing messages at any time by clicking the unsubscribe link in any promotional email or by contacting us directly.

Your Rights

Access, Correction, and Deletion

Under applicable Indian data-protection principles, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the right to request a copy of the personal data we hold about you, ask us to correct inaccurate or incomplete records, and, in certain circumstances, request erasure of your data. To submit any such request, write to our support team with valid proof of identity. We will acknowledge and respond within 30 days of receipt.

Withdrawal of Consent

Where we rely on your consent to process personal data, for example, for marketing communications, you may withdraw that consent at any time without affecting the lawfulness of any processing carried out before withdrawal. Please note that withdrawing consent for essential processing, such as identity verification required by KYC rules, may necessitate the closure of your account.

Complaints

If you believe we have handled your personal data unlawfully or in breach of your rights, you may raise a complaint with the appropriate Indian regulatory or supervisory authority. We encourage you to contact us first so that we have the opportunity to address your concern promptly and directly.

Contact Us

For privacy-related queries or to exercise your data rights, email us at [email protected]. We respond to all privacy requests within 30 business days of receipt.